Privacy Policy — 12fbajee

1. Information We Collect

12fbajee collects personal data only where it is necessary to provide our services safely, legally, and to the standard our players expect. We do not collect data speculatively or for purposes unrelated to the operation of the platform. The categories of information we collect are described below.

Information You Provide Directly

When you register an account on 12fbajee, you supply us with information including your full legal name, date of birth, residential address (city and district within Bangladesh), email address, and mobile phone number. This information is required to create and verify your account, to process deposits and withdrawals, and to fulfil our Know Your Customer (KYC) and age-verification obligations. You may also provide identity documents — such as a Bangladesh National Identity Card (NID) or passport — when completing the verification process.

If you contact our support team, we collect the content of your messages, your account username, and any attachments or screenshots you choose to share. This information is retained solely to manage and resolve your enquiry.

Information Collected Automatically

When you visit or interact with 12fbajee, certain technical data is collected automatically by our systems. This includes:

• Device and browser data: device type, operating system, browser version, screen resolution, and language settings.
• Network data: IP address, internet service provider, and approximate geographic location derived from your IP.
• Usage data: pages visited, time spent on each page, click paths, game sessions played, bet history, deposit and withdrawal transactions, and session timestamps.
• Cookie data: session tokens, preference settings, and analytics identifiers (see the Cookies section for full details).

Payment Method Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, 12fbajee. net receives confirmation of your payment and a partial reference identifier (such as the last four digits of a card or the registered mobile number on a bKash/Nagad account). We do not store full card numbers, CVV codes, or complete mobile financial service PINs on our servers. Payment processing is handled by the respective payment provider under their own security standards.

2. How We Use Your Data

Every piece of data collected by 12fbajee is used for a specific, documented purpose. We do not use your personal information for undisclosed commercial purposes, and we do not sell your data to third parties under any circumstances. The table below summarises the primary uses of your data and the lawful basis for each.

Marketing Communications

12fbajee will only send you promotional emails, SMS messages, or in-platform notifications regarding bonuses, new games, or seasonal offers if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent at any time by updating your notification preferences in your account dashboard or by contacting support@12fbajee. Withdrawal of consent for marketing does not affect your ability to use the platform or receive transactional notifications (such as deposit confirmations and withdrawal approvals), which are sent as part of the service contract.

3. Data Sharing & Disclosure

12fbajee does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and always subject to appropriate contractual safeguards.

Service Providers and Technology Partners

We work with a small number of third-party service providers who assist in the operation of the 12fbajee platform. These include game content studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay, and card networks), fraud-detection technology providers, and hosting infrastructure partners. Each provider receives only the minimum data necessary to perform their specific function, and all are contractually bound to process that data solely for the agreed purpose and to maintain security standards consistent with this policy.

Legal and Regulatory Disclosure

We may disclose personal data where we are legally required to do so — for example, in response to a lawful request from a Bangladeshi law enforcement agency, a court order, or a regulatory authority. We will notify you of any such disclosure where we are legally permitted to do so. We may also share data where necessary to prevent, investigate, or take action regarding fraud, money laundering, or other illegal activity affecting the platform or its users.

Business Transfers

In the event that 12fbajee undergoes a merger, acquisition, or asset transfer, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this policy will continue to apply. The acquiring entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking Technologies

12fbajee uses cookies and similar lightweight tracking technologies to keep the platform functional, secure, and easy to use. A cookie is a small text file placed on your device by your browser when you visit our site. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Types of Cookies We Use

Managing Cookies

You may configure your browser to block or delete cookies at any time. Please be aware that disabling essential cookies will prevent you from logging in and using most features of the 12fbajee platform. Analytics and preference cookies can be disabled without affecting core functionality. Refer to your browser's help documentation for instructions on managing cookie settings.

5. Data Retention & Storage

12fbajee retains your personal data for as long as your account is active and for a defined period after account closure, in line with our legal and operational obligations.

Retention Periods

• Account and identity data (name, date of birth, NID/passport): Retained for the duration of your account plus five years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history): Retained for seven years from the date of each transaction, consistent with financial record-keeping standards.
• Support correspondence: Retained for three years from the date of the most recent communication in each case, in case a dispute is re-opened.
• Marketing consent records: Retained for the duration of your opt-in and for two years following any withdrawal of consent, as evidence of your preferences.
• Analytics data (aggregated and anonymised): Retained indefinitely, as it cannot be linked back to any individual once anonymised.

Data Storage Location

All personal data collected from players on 12fbajee is stored on secure servers. Data is not routinely transferred outside of the region without appropriate safeguards. Where a third-party service provider stores data on our behalf, we ensure that contractual data processing agreements are in place requiring equivalent levels of protection.

6. Data Security Measures

Protecting the personal data of our players is a core operational priority at 12fbajee. We implement a range of technical and organisational security measures to guard against unauthorised access, data breaches, and misuse of personal information.

Technical Safeguards

• TLS/SSL Encryption: All data transmitted between your device and 12fbajee servers is encrypted in transit using Transport Layer Security (TLS). Our site operates exclusively over HTTPS.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing with salting so that passwords cannot be recovered even in the unlikely event of a data breach.
• Access Controls: Personal data is accessible only to authorised personnel with a verified operational need. Access is logged and audited regularly.
• Firewalls and Intrusion Detection: Our infrastructure is protected by multi-layer firewalls and continuous intrusion-detection monitoring to identify and respond to threats in real time.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts to add an additional layer of protection against unauthorised logins.

Incident Response

In the event of a confirmed data security incident that affects your personal information, 12fbajee will notify affected players without undue delay. Notification will be sent to the email address registered on your account and will describe the nature of the incident, the categories of data affected, and the steps we are taking to mitigate the impact. We will also take immediate corrective action to contain and remediate the breach.

While we invest significantly in security, no online platform can guarantee absolute protection against all cyber threats. You also play a role in securing your account — use a strong, unique password, do not share your login credentials, and report any suspicious account activity to support@12fbajee immediately.

7. Your Privacy Rights

As a user of 12fbajee, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at support@12fbajee with the subject line "Privacy Rights Request" and include your registered account username and a description of your request.

Right of Access

You have the right to request a copy of the personal data that 12fbajee holds about you. We will provide this within 30 days of receiving a verified request. The response will include the categories of data held, the purposes for which it is processed, and details of any third parties with whom it has been shared.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to your registered name, date of birth, or identity documents, you will be asked to provide supporting documentation to confirm the correction.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other lawful basis applies), or where the data has been unlawfully processed. Requests will be assessed against our legal retention obligations — data that must be kept under anti-money-laundering or financial-record-keeping rules cannot be deleted before the mandatory period expires.

Right to Restrict Processing

You may ask us to suspend the processing of your data in certain circumstances — for example, while a rectification request is being assessed, or while you contest the lawfulness of our processing. Restriction does not mean deletion; the data is retained but not actively used.

Right to Object

Where we process your data on the basis of legitimate interest (such as platform analytics or fraud prevention), you have the right to object. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment or defence of legal claims.

Right to Withdraw Marketing Consent

If you have opted in to receive promotional communications from 12fbajee, you may withdraw that consent at any time. Withdrawal takes effect within 48 hours. You will continue to receive transactional messages (such as deposit and withdrawal confirmations) as these are integral to the service.

8. Policy Updates & Contact

12fbajee reserves the right to update this Privacy Policy at any time. When we make material changes — those that meaningfully affect the way we collect, use, or share your personal data — we will notify registered players via the email address on file at least 14 days before the changes take effect. The "Last reviewed" date at the top of this page will be updated to reflect the date of the most recent revision.

Continued use of the 12fbajee platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised policy, you should close your account before the changes take effect and request deletion of your data where applicable.

Minor Updates

Clarifications, typographical corrections, and updates that do not materially affect your privacy rights may be made without advance notice. We encourage you to review this policy periodically to stay informed of how we protect your personal data.

Contact the Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12fbajee handles your personal data, please contact our privacy team using the details below. We take all privacy enquiries seriously and will respond promptly.

Email: support@12fbajee
Subject line for privacy matters: "Privacy Policy Enquiry" or "Privacy Rights Request"
Response time: Within 5 BST business days